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"You're an extension of our department. The software is great. The online support is great!"
Tom Judge,
Clarke County, VA

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Help Desk


OpenRDA's tech support is extraordinary. Our Members say so.

Whether you email, use a dialogue box inside the OpenXpert software, or pick up the phone, it’s easy to reach a person who will help you. Our 3-Hour Guarantee means you’ll be helped fast. And we stay with you until your question is answered or issue is resolved.

We offer toll-free telephone support from 8am to 6pm EST, and a wide range of value-added services such as on-line training, system upgrades and database tuning. Our total support program includes:

Unlimited telephone support on our toll-free support hotline.
(8:00am-6:00pm Monday-Friday EST, excluding holidays)
  • Online support via CyberSupport (detailed below)
  • E-mail support
  • Fax support
  • Quarterly software enhancement program.
  • Updates and releases
With our online CyberSupport you have access to the latest software releases, departmental communications, call status and history, product documentation and the knowledge base.

We operate 5 days per week, 10 hours per day. Your Account Manager is available 24/6 via cell phone for emergency contact purposes and can activate emergency support procedures.

Product enhancements are typically provided on a quarterly basis and are available via the internet. Our peer support community, user group workshops, are usually provided in conjunction with industry meetings.